Safe Play
Player Protection

Responsible Gaming — Play Smart, Stay in Control

x baje believes that gaming should always be enjoyable, social, and firmly within your control. This page out lines every tool, policy, and support resource available to help you manage your play safely on our platform.

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Our Commitment

x baje's Responsible Gaming Promise

At x baje, responsible gaming is not a legal checkbox — it is a core part of how we operate. We are committed to providing every player in Bangladesh with a safe, transparent, and genuinely enjoyable gaming environment. That means giving you the tools to stay in control, the information to make informed decisions, and the support to reach out when you need it.

Gaming at x baje — whether you are placing a BPL cricket bet, spinning a slot from Pragmatic Play, or joining a live dealer table powered by Evolution Gaming — should be a leisure activity that adds enjoyment to your day. The moment it starts to feel like a financial obligation, a source of stress, or a compulsion rather than a choice, it is time to use the tools on this page.

x baje partners with dedicated player protection systems that monitor activity patterns across all account types. Our responsible gaming programme covers deposit limits, session time-outs, cooling-off periods, and permanent self-exclusion. Every one of these tools can be activated by you at any time, and certain protections can also be applied by our team if our monitoring systems identify a concern.

We ask every player to approach x baje with a clear budget, a set time limit, and the understanding that all gambling outcomes are determined by chance. No strategy guarantees a win, and chasing losses is always counterproductive. Play for entertainment — and use the tools below to make sure it stays that way.

Player-First Approach

x baje places player safety above revenue. Our responsible gaming tools are always available — no waiting periods, no account penalties for using them.

Behavioural Monitoring

Our systems track session patterns and flag unusual behaviour. If we see warning signs, our team will reach out proactively — never punitively.

Confidential Support

All responsible gaming requests — deposit limit changes, self-exclusion, cooling-off — are handled with full discretion by a dedicated support team.

Age Policy

18+ Age Restriction Policy

18+

Gambling at x baje is strictly for adults aged 18 and above.

x baje enforces a strict minimum age policy across all products — sports betting, live casino, slots, and all other games. If you are under 18 years of age, you must not register an account, deposit funds, or place any wager on x baje under any circumstances.

Identity Verification

Every player is required to complete KYC (Know Your Customer) verification before their first withdrawal. This includes submission of a valid National Identity Card (NID) confirming the player is 18 or older. Accounts that cannot be verified will be restricted immediately.

Parental Controls

If you share a device with minors, we strongly recommend using your device's built-in parental controls or third-party filtering software to prevent underage access to x baje. Always log out of your account when stepping away from a shared device.

Reporting Underage Access

If you believe a minor has accessed x baje through your account or any other means, please contact our support team at once at [email protected]. We take all such reports seriously and will act immediately to protect the minor involved.

x baje reserves the right to request age verification documentation at any point during a player's account lifetime — not only at the point of withdrawal. Any account found to belong to a player under the age of 18 will be closed immediately, all deposits returned where possible, and any winnings forfeited in accordance with our Terms & Conditions.

Warning Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. x baje encourages all players to periodically reflect on their gaming habits using the self-assessment questions below. Honest self-reflection is the first step toward staying in control.

If you answer "yes" to three or more of these questions, we strongly encourage you to take a break, use our time-out or self-exclusion tools, and consider reaching out to one of the support organisations listed on this page.

1

Do you spend more time or money on gambling than you originally intended?

2

Have you ever tried to cut back on gambling but found it difficult to do so?

3

Do you find yourself thinking about gambling frequently when you are not playing?

4

Have you ever gambled to escape stress, anxiety, boredom, or personal problems?

5

Have you chased losses — that is, continued playing to try to win back money you have already lost?

6

Have you borrowed money, sold possessions, or used essential funds (rent, food, bills) to gamble?

7

Has gambling caused arguments, tension, or concern with family members, friends, or your employer?

8

Have you ever felt guilty, ashamed, or anxious about your gambling activity?

Healthy Habits

Tips for Healthy Play

Set a Budget Before You Play

Decide how much you are comfortable losing before you start — and treat that amount as the cost of entertainment, not an investment. Never gamble with money you cannot afford to lose.

Set a Time Limit

Decide in advance how long you will play. Use your phone's timer or x baje's session time-out feature to enforce that limit. Extended sessions increase the risk of impulsive decisions.

Never Chase Losses

If you have reached your budget for the session, stop. Chasing losses — continuing to play in hopes of recovering what you lost — is one of the most common pathways to problem gambling.

Never Gamble Under the Influence

Avoid gambling when you are under the influence of alcohol, recreational substances, or when you are in an emotional state — anger, grief, financial stress. These states significantly impair judgment and risk management.

Self-Exclusion

Self-Exclusion at x baje

Self-exclusion is the most powerful responsible gaming tool available to you at x baje. When you self-exclude, your account is suspended for a defined period — or permanently — and x baje will take all reasonable steps to prevent you from opening a new account during that time. Your self-exclusion request cannot be reversed before the chosen period expires.

x baje offers three self-exclusion durations: a short-term cooling-off exclusion of 30 days, a medium-term exclusion of 6 months, and a permanent exclusion with no defined end date. Permanent self-exclusion is irreversible — once applied, the account is closed and cannot be reopened at any future point.

To request self-exclusion, contact x baje's support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion period. Our team will action your request within 24 hours and confirm the exclusion by email.

Important: While under self-exclusion, you must not attempt to re-register an account on x baje under a different name or mobile number. Doing so is a violation of our Terms & Conditions. If you are struggling to stop gambling, please also seek support from one of the organisations listed in the Support Resources section below.

1
Choose Your Exclusion Period

Decide between a 30-day cooling-off, a 6-month medium-term exclusion, or permanent self-exclusion. Consider your circumstances carefully before choosing.

2
Contact Support

Email [email protected] with subject "Self-Exclusion Request". Include your registered username and chosen period.

3
Confirmation Within 24 Hours

Our team will apply the exclusion and send written confirmation to your registered email address within 24 hours of your request.

4
Seek Additional Support

Self-exclusion works best alongside professional support. Review the resources in our Support Resources section for confidential help.

Deposit Limits

Managing Your Deposit Limits

Deposit limits are one of the most effective ways to keep your spending within a budget you are comfortable with. x baje allows you to set daily, weekly, or monthly deposit ceilings on your account. Once a deposit limit is set, you cannot exceed it regardless of which payment method — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or BRAC Bank — you use to fund your account.

Deposit limits take effect immediately when they are reduced. For example, if you have a weekly deposit limit of ৳5,000 and you request a reduction to ৳2,000, the new ৳2,000 limit applies to all deposits from the moment the change is confirmed. Increases to deposit limits, on the other hand, are subject to a 7-day cooling-off period before the higher limit takes effect. This cooling-off period is intentional — it gives you time to reconsider whether an increase is genuinely in your best interest.

To set or modify your deposit limits, contact x baje support at [email protected]. All limit changes are confirmed in writing and logged against your account.

Limit reductions take effect immediately. Limit increases require a 7-day waiting period. This asymmetry is a deliberate player protection measure — it ensures impulsive decisions to raise spending caps cannot take effect instantly. If after 7 days you still wish to increase your limit, the change will be applied automatically.

Daily Deposit Limit

Cap the total amount you can deposit within any single calendar day. Ideal for players who want tight, session-by-session spending control.

Weekly Deposit Limit

Set a rolling 7-day ceiling on your total deposits. A good choice for players who spread their play across multiple sessions per week.

Monthly Deposit Limit

Set a monthly maximum aligned with your personal budget. This is the broadest deposit control option and suits players who prefer a single monthly budget review.

Time-Out Tools

Session Time-Out Features

x baje's time-out features let you take a structured break from the platform without the permanence of full self-exclusion. Whether you simply need a short reset after a losing streak, or a longer pause to regain perspective, these tools give you control over your availability on the platform.

24-Hour Time-Out

A one-day pause from all gaming activity. Your account remains open but no deposits or bets can be placed for 24 hours from activation.

7-Day Time-Out

A full week away from the platform. Useful after an intense period of play or if you find your sessions are running longer than planned.

30-Day Time-Out

A month-long break giving you extended time to re-evaluate your relationship with gaming without permanently closing your account.

Custom Duration

Request a custom time-out period that does not fit the standard options above. Our support team will apply any duration you specify up to 90 days.

During any active time-out period: All deposit functionality is suspended. You will not receive promotional emails from x baje. Any active bonuses will be paused and restored when your time-out expires. Time-out periods cannot be shortened once activated — if you contact support before the period ends, we will not reduce the duration. This is a deliberate player protection measure.

External Help

Support Resources

Self-exclusion and deposit limits are powerful tools, but for many people, overcoming problem gambling also requires professional support and community. If you are concerned about your own gambling habits, or about a family member or friend who may be struggling, the following types of organisations can provide confidential advice and structured assistance.

x baje encourages all players experiencing gambling-related difficulties to seek help proactively. There is no shame in asking for support — problem gambling is a recognised health concern, and effective help is available.

National Helplines

Bangladesh has mental health support services accessible by phone. If gambling is affecting your mental wellbeing, your health, or your relationships, contact Kaan Pete Roi or the National Mental Health Helpline (16789) for confidential support.

Counselling Services

Qualified mental health professionals and counsellors in Dhaka, Chittagong, Sylhet, and other major cities offer dedicated support for behavioural addictions including problem gambling. Your GP can provide a referral.

Peer Support Groups

Peer support communities allow individuals experiencing gambling problems to share experiences and strategies in a safe, non-judgmental environment. Gamblers Anonymous principles are recognised worldwide and increasingly available in Bangladesh.

Family Support

Problem gambling affects not only the individual but also their family. If a loved one's gambling is causing hardship in your household, dedicated family counselling services can provide structured guidance and coping strategies.

Need to Talk Right Now?

x baje's responsible gaming support team is available around the clock. If you need to activate a tool, discuss a concern, or simply talk to someone about your gaming habits, reach out to us any time.

[email protected]

All responsible gaming enquiries are treated with complete confidentiality. Your account will not be penalised for contacting us.

National Mental Health Helpline Bangladesh: If you are in distress or experiencing a mental health crisis related to gambling, dial 16789 (Bangladesh National Mental Health Helpline). This is a free, confidential service available in Bangladesh.

Get in Touch

Contact Our Responsible Gaming Team

If you want to activate any of the responsible gaming tools described on this page, or if you have questions about your account's gaming history, spending patterns, or any other player protection matter, x baje's dedicated responsible gaming team is here to help every day of the year.

To ensure your request is handled as quickly as possible, please use one of the subject line formats below when emailing us. This routes your request directly to the appropriate team member without delay.

Self-Exclusion

Subject: "Self-Exclusion Request" — include your username and preferred duration.

Deposit Limit Change

Subject: "Deposit Limit Request" — include your username and new limit amount.

Time-Out Request

Subject: "Time-Out Request" — include your username and preferred duration.

General Enquiry

Subject: "Responsible Gaming Enquiry" — describe your concern and we will respond within 24 hours.

Contact Details

Email (Responsible Gaming):
[email protected]

Response Time:
Within 24 hours on all responsible gaming requests. Self-exclusion activations are prioritised and typically processed within 4 hours.

Operating Hours:
Our support team monitors responsible gaming requests 24 hours a day, 7 days a week, including during Eid, Durga Puja, and all Bangladesh public holidays.

Confidentiality:
All responsible gaming communications are handled by a dedicated team and kept strictly confidential. Details are never shared with marketing or third parties.

Play Responsibly with x baje

Explore our games, review our FAQ, or log in to your account — and remember to use the tools on this page to keep your play safe and enjoyable.

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